Gas or carbon monoxide emergency?  Find out what to do now

FAQs

Homeowners

Who do I ring if I can smell gas?

Call the Gas Emergency number on 0800 111 999 to report the incident, or the Health and Safety Executive (HSE) Gas Safety Advice Line on 0800 300 363. Don’t go back into the property; wait for advice from the emergency services.

What do I do if my carbon monoxide alarm sounds or if I suspect a leak?
  • Stop using all appliances, switch them off, and open doors and windows to ventilate the property
  • Evacuate the property immediately; stay calm and avoid raising your heart rate
  • Call the Gas Emergency number on 0800 111 999 to report the incident, or the Health and Safety Executive (HSE) Gas Safety Advice Line on 0800 300 363
  • Don’t go back into the property; wait for advice from the emergency services
  • Seek immediate medical help; you may not realise you’ve been affected by the carbon monoxide and going outside into fresh air won’t treat any exposure by itself
What are the symptoms of carbon monoxide poisoining?

The symptoms of carbon monoxide (CO) poisoning are flu like. However, unlike flu, CO poisoning does not cause a high temperature.

A headache is the most common symptom of mild CO poisoning.

Other symptoms include:

  • dizziness

  • feeling and being sick

  • tiredness and confusion

  • stomach pain

  • shortness of breath and difficulty breathing

The symptoms of carbon monoxide poisoning are not always obvious, particularly during low-level exposure.

How do you prevent CO poisoning?

Get your appliances checked regularly and get an audible CO alarm fitted.

I have a problem with my boiler/heating system, who do I contact?

If you have an existing CORGI HomePlan agreement, please contact them on 0800 085 0845.

If you do not have a CORGI HomePlan agreement, please contact the Gas Safe Register on 0800 408 5500 who will be able to advise you.

I’m selling my property and have been asked for a copy of a Gas Safety Notification Certificate/Building Regulations Certificate/Certificate of Compliance. How can I get one of these?

If the installation was done between April 2005 – March 2009, please contact CORGI Technical on 01256 548040 or email info@corgitechnical.com.

If the installation was done before 2005, this legislation was not in place so there is no legal requirement for a Gas Safety Notification Certificate. 

If the installation was done after April 2009, please contact Gas Safe Register on 0800 408 5500 who will be able to advise you.

Where can I find out information about the CORGI boiler and home emergency cover?

This is available from CORGI HomePlan.  Please visit their website for more information www.corghihomeplan.co.uk

Tradespeople

I’m responsible for the gas safety in my organisation. How can I find out information on Gas Safety Audits, Quality Accreditation, Expert Witnesses, Incident Investigation, Qualifications and Training or anything else related to gas safety?

This information is available from CORGI Technical Services.  Please visit their website for more information www.corgitechnical.com.

I’ve heard that I’m able to join the CORGI network to obtain additional work. How do I do this?

This is part of the CORGI HomePlan Trade Network.  Please visit their website www. https://www.corgihomeplan.co.uk/join-network for more information or contact them on 0800 085 0845.

Where can I purchase the CORGI technical manuals?

These are available from CORGI Direct.  Please visit their website for more information www.corgi-direct.com

Where can I purchase CORGI heating control products?

These are available from CORGI Controls.  Please visit their website for more information www.corgicontrols.co.uk.

Where can I find out information about leasing a van or car?

This information is available from CORGI Vans.  Please visit their website for more information www.corgivans.co.uk

I used to be CORGI Registered but don’t have any records of my registration number or qualifications, do you keep copies of these?

No.  When the gas safety regulation was taken over by Gas Safe Register in 2009, all records were passed over to them.  CORGI does not hold any historic data related to this for data protection purposes.  Please contact Gas Safe Register on 0800 408 5500 who will be able to advise you.